STORE POLICY
CUSTOMER CARE
Fred Bennett is committed to delivering quality products and a high standard of service, with a focus on building customer satisfaction, confidence and trust at every stage of your experience.
Our friendly customer service team is available Monday to Friday, 8:30am–4:30pm, and can be contacted via email. We also offer returns and exchanges within 30 days of your order if you are not completely satisfied. For any questions or to find out how to get in touch, please visit our contact us page.
ETHICAL MATERIALS
Fred Bennett recognises the importance of ethical and responsible sourcing in the materials used to create its jewellery and accessories. Every effort is made to source materials through approved and reputable suppliers, with a focus on transparency and accountability wherever possible. Suppliers are encouraged to uphold similar standards, including responsible practices and, where practical, the traceability of raw materials.
We work closely with our partners to ensure alignment with recognised industry standards, including those set by the Responsible Jewellery Council. Ethical considerations are taken seriously, with a commitment to fair and transparent practices that respect human rights and support responsible supply chains.
Fred Bennett is equally committed to the wellbeing and rights of everyone connected to the brand, from those within its supply network to its employees and customers, ensuring integrity and responsibility remain at the heart of everything we do.
PAYMENT METHODS
- Credit / Debit Cards
- Apple Pay
- Google Pay
RIGHT TO WITHDRAW FROM CONTRACT
(EU CONSUMER RIGHTS)
Under the EU Consumer Rights Directive (as implemented in applicable UK consumer law), customers have the right to withdraw from a distance or off-premises contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), receive the goods.
To exercise your right to withdraw, you must inform us of your decision by a clear statement (for example, by email). You may use the model withdrawal form if you wish, but it is not obligatory.
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of standard delivery (where applicable), without undue delay and no later than 14 days from the day on which we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You will be responsible for the direct cost of returning the goods unless otherwise stated.
The right to withdraw does not apply to certain exempt items, including goods that are made to your specifications, earrings (for hygiene reasons) or items that are clearly personalised, where applicable.
This policy does not affect your statutory rights.
PRIVACY AND SAFETY
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect:
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.